Building a Consumer-Driven System of Care



Building a consumer-driven system of care that is truly responsive to individual needs requires a structured and disciplined approach. It must start with a detailed understanding of the populations being served and what they need most from the healthcare system.  And, responding to those needs means building benefits and services, care delivery, care management, member/patient engagement and other features that are uniquely responsive and tailored.  This presentation lays out a framework for how to build that kind of system.


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